Insights · Paid search · 4 min read

Stop asking which keywords. Start asking who's searching.

Google, broad match and AI search have changed how people find your business. Here's what actually drives results now.

Essen Tsou
Essen Tsou15+ years in paid media · Updated October 2026
Happening in Australia now
+1,200% growth in visits from AI tools like ChatGPT, across 115 Australian businesses in one year.
88.5%of those sites now receive AI traffic
Optimising, 115 AU businesses, Sept 2024 – Sept 2025

In 60 seconds

  • Google matches meaning, not words. Your keyword list is a brief, not a fence.
  • AI answers more searches before anyone clicks, so the clicks you get are closer to buying.
  • What moves results now: conversion data, audiences, creative and landing pages.

"So, what keywords are we targeting?"

After more than five years running search campaigns, it's still the question I hear most. It's a fair one. For years, paid search really was about the perfect keyword list.

That's no longer how it works. Here's why.

Essen at a Google Partners event, photographing the Partner Store display
At a Google Partners event. Keeping up with how Google changes is part of the job.
15%of Google searches each day have never been seen before. No keyword list can predict them.
1B+monthly users of Google's AI Mode globally. Live in Australia since Oct 2025.
−68%drop in paid ad click-through when an AI Overview shows (US).
68%of Google searches ended without a click in early 2026 (US).

01 · Match types

Match types don't mean what they used to.

Google now reads the meaning behind a search, then decides which ad fits.

Exact

Myth
Only that exact phrase.

Reality
That phrase plus searches with the same meaning.

Phrase

Myth
The words, in that order.

Reality
Searches that include the meaning of the phrase.

Broad

Myth
Anything vaguely related. Wasted spend.

Reality
Guided by your landing page, other keywords and who actually converts.

Why I often recommend broad match Paired with Smart Bidding, Google uses your conversion data to pick which searches are worth paying for. It works when tracking is accurate, there's enough conversion volume, and someone reviews search terms regularly.
Heads up · AI Max Since 1 Sept 2026, Google has auto-upgraded campaigns using campaign-level broad match or auto-created assets to AI Max. Worth checking your settings.

02 · AI Overviews

Fewer clicks. Better clicks.

Why US data? Google launches these features in the US first. Australia typically follows 6–12 months later, so here's what happened there first.

When Google answers the question itself, fewer people click. But the ones who do have already researched and compared. They're closer to deciding.

Branded, local and ready-to-buy searches still send strong traffic. Informational searches lose the most.

Click-through rate on searches with an AI OverviewUS · June 2024 vs September 2025
Paid ads−68%
Jun 2024
19.7%
Sep 2025
6.34%
Organic results−61%
Jun 2024
1.76%
Sep 2025
0.61%
Each row on its own scale. Source: Seer Interactive, 25M+ impressions across 3,119 queries.
The upside Show up in the AI answer, and your ads get clicked more.
Brand cited in AI Overview15.74% ad CTR
Not cited11.19% ad CTR
Seer Interactive, 2026 (US). Paid and organic now work together.

03 · What matters now

If not keywords, then what? Five levers.

  1. 01Conversion data. Track qualified leads and sales, not just form fills. A $5,000 client should count for more than a $50 enquiry.
  2. 02Audience signals. Customer lists and first-party data help Google find people who look like your best customers.
  3. 03Ad creative. AI assembles ads from your headlines, images and video. Quality and variety shape what people see.
  4. 04Landing pages. AI Max reads your pages to choose searches and write ad text. A clear page is now a targeting tool.
  5. 05A human in the loop. Regular search term reviews to add negatives, protect the brand and spot new opportunities.
  6. "We're targeting your best customers. Keywords are just how we describe them to Google."

04 · Beyond Google

Be the business AI recommends.

More people now ask ChatGPT, Gemini or Copilot to recommend a provider. For service businesses, being named in the answer matters more than the click. It shows up later as branded searches and direct visits.

88.5%of Australian sites studied now get AI traffic
3–6×higher conversion from Perplexity and Gemini visitors vs ChatGPT

60-second health check

How ready is your search account?

Tap everything that's true for you.

0/ 6
Tap the statements above to see your score.
Essen Tsou

Not sure what your account is really matching to?

I'll review tracking, match types, AI Max settings and landing pages, then give you a clear list of what to fix.
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